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ALLEN DSOUZA
Posted : 10 Sep 2015
Rakesh Kumar Runwal from pune had handled my Thailand package very well . He customized my package according according to my requirements. Overall i had a wonderful experience with him.

I HAD TAKEN A 6N/7D THAILAND PACKAGE . 2 DAYS EACH IN PHUKET , PATTAYA AND BANGKOK. HOTEL IN PHUKET i.e PATONG RESORTS IS GOOD. HOTEL IN PATTAYA i.e BEVERLY PLAZA IS OLD HOTEL WITH AVERAGE FACILITIES AND HOTEL IN BANGKOK i.e GRAND ALPINE IS THE WORST I SUGGEST GRAND ALPINE SHOULD NOT BE USED IT HAS VERY BAD ROOM SERVICE I HAD TO CHANGE 4 ROOMS IN 2 DAYS OF STAY DUE TO VARIOUS REASONS LIKE ELECTRICAL PROBLEM , TV NOT WORKING , DRAINAGE LEAKAGE IN BATHROOM AND NO MIRROR IN BATHROOM THE STAFF AT THE GRAND ALPINE IS SORT OF UNINTERESTED TO THE COMPLAINTS OF THE CUSTOMERS AND ARE ALMOST RUDE WHILE TALKING. APART FROM THIS REST ALL TOURS ARRANGED WERE TO PERFECTION TIMINGS WERE PERFECT DID NOT HAVE ANY OTHER PROBLEM.


Product Knowledge
Good
Professionalism
Good
Friendliness
Excellent
Promptness
Excellent